Norman Ridgway

7105 Fuller Circle

Fort Worth, TX 76133

757-897-6928

normanridgway@hotmail.com

EDUCATION

Master's of Christian Education, Concentration Communications

            Southwestern Baptist Theological Seminary, Fort Worth, TX. May 2008

Bachelor of Arts Fine Arts, Concentration Speech Communication

            Christopher Newport University, Newport News, VA, 1996

 

EXPERIENCE

Fielder Road Baptist Church, Arlington, Texas, July 2006 ~ January 2009

Desktop/LAN Support. Preformed software and hardware customer service for all computers. Managed Active Directory, Terminal Services and Barracuda firewall. Provided support for all hardware and software issues. On call for any computer related issue 24 hours a day 7 days a week.

• Managed Blackberry Enterprise Server and supported 17 Blackberry users.
• From January 2007 until September 2007 fulfilled the role of Interim Director of Information Technology.
• Procurement of all IT related hardware and software.
• Managed activities with our consultants until the new IT director could be hired.
• Managed Active Directory of 125 Users and 196 Workstations.
• Customer service of all users treating them respect and patience concerning computer issues.

 

NBC Sports, Nationwide, December 2008 ~ December 2008

Freelance Utility Technician. Assisted in the lighting of on field talent for NBC's Sunday night football.  

• Provided support to main lighting technician.
• Assisted in striking the equipment set up for the weekly television production.
• Assisted in keeping the shooting location free sound and traffic interference.
• Loaded up the trucks for transport of equipment to the next production.

 

Southwestern Baptist Theological Seminary, Fort Worth, TX (08/05- 12/06)

Chapel Media Team Crew Member. Provided media support for conferences, special events and all chapel services. Primary duties included but were not limited to sound, lights, camera operation, and image magnification system switcher for chapel and conferences.

• Provided customer service and media service to guests of the Leadership Development Center.
• Provided Duplication services and CD/DVD creation using multi-CD/DVD duplication machine.
• Designed and created CD/DVD covers as needed.
• Studio Supervisor from January 2006 until July 2006.
• Managed one studio engineer.
• Preformed Monthly Inventory reports to the Director of Media Services.
• Attended classes and have entry level experience with Adobe Photoshop, Premiere and After Effects.

 

Liberty Baptist Church, Hampton, VA (April 04-June 05)

Image Magnification IMAG Remote Camera Operator: Volunteered as a video camera operator for church services and special events.

 

 

Ferguson Enterprises, Newport News, VA (Feb 00- July 05)

Quality Assurance Analyst: Tested software and developed test plans for the development group.

• Provided detailed bug reports to the programmers.
• Provided suggestions for improving applications when Business Analyst failed to provide them in design.
• Supervised and provided Quality Assurance mentorship and training for Interns.
• Provided Quality Assurance training and mentorship for new Entry Level Quality Assurance Analyst.
• Specialized in Web based Testing using testing tools.
• Assisted in interviewing and the selection process for new Quality Assurance Analyst.
• Attended classes in Visual Basic, Adobe PhotoShop and Illustrator.

 

3-G, International Inc., Williamsburg, VA (June 98- Nov 99)

Software Tester/Implementation Specialist: Tested software for SmartCards. Provided detailed bug reports to the software programmers, as well as, suggestions for improving our applications.

• Traveled to meet with clients and provided training for the SmartCard programs that 3-GI developed.
• Traveled to provide implementation service and desktop support for clients.
• Investigated and resolved software and hardware problems for clients.
• Provided on site customer service for clients and assisted in providing solutions to customer needs.

VOLUNTEER EXPERIENCE

Fielder Road Baptist Church, Arlington, TX 2006-2008

• Video production using Final Cut Pro and Apple Motion.
• Upward Soccer Referee.

Wedgwood Baptist Church, Fort Worth, TX 2005-2009

• Video production using Adobe Premier and Adobe After Effects
• Communications coordinator for Bible fellowship class.  Weekly updates of Blog, Facebook page and Constant Contact .
• Upward Soccer Referee.

Liberty Baptist Church, Hampton, VA 2003-2005

• Communication coordinator for Bible fellowship class.  Provide weekly email updates.
• Powerhour Praise Team Member.

 

TECHNICAL SKILLS

Windows 2003 Server, Active Directory, Active Directory Group Policy Management, Exchange Server 2003, Mac OS X, Windows XP, Windows Vista, Terminal Services, Blackberry Enterprise Server, Blackberry Handheld Management, iPhone Management, Windows Mobile Phones,  VPN, VNC, Visio, Final Cut Pro, Apple Motion, Adobe Premier, Adobe Photoshop, Adobe After Effects, Adobe Illustrator, Adobe Audition, Microsoft Word, Microsoft Excel, Microsoft Outlook, Norton Ghost, Shelby Software Administration, Content Filter Management, Constant Contact Management, Deep Freeze, Symantec Backup Administration, Barracuda Spam Filter Management.